OPERATING DEPARTMENT
John Wright General Manager
Phone: (219) 989-4703 Fax: (219) 989-4707
Joe Spano General Superintendent
Phone: (219) 989-4801
Dale Packard Superintendent Transportation
Phone: (219) 989-4808

SALES, MARKETING, & INDUSTRIAL DEVELOPMENT AND CUSTOMER SERVICE 
Carl Barneyback Director Planning and Chicago Coordination
Phone: (219) 989-6794 Fax: (219) 989-4743
Leo Pauwels Director of Sales & Industrial Development
Phone: (219) 989-4716 Fax: (219) 989-4934
Tony Kazakevicius Assistant Director Business Development
Phone: (219) 989-4713 Fax: (219) 989-4934
Paula Wratten Manager Pricing Services
Phone: (219) 989-4747 Fax: (219) 989-4934
Patrick McShane Business Development Account Representative
Chicago Transloading and Warehousing
Phone: (219) 989-4955 Fax: (219) 989-4934

CUSTOMER SERVICE & RELATED CONTACTS 
Tammy Winterfeldt Director Customer Service & Crew Dispatch
Phone: (708) 201-3469 Fax: (708) 201-3484
Dawn Geeve Manager - Car Management - Demurrage
Phone: (219) 989-4719 Fax: (219) 989-4934
Customer Service / Car Tracing Phone: (708) 201-3460 Fax: (708) 201-3484
Equipment Orders Email: ihb.carorder@ihbrr.com Fax: (708) 201-3476
Dimensional Shipments Phone: (708) 201-3472 Fax: (708) 201-3484
Bill of Lading Transmission Email: ihbbol@ihbrr.com Fax: (708) 201-3476
Rate Information Phone: (219) 989-4747 Fax: (219) 989-4934
Car Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
Freight Lading Inspection Phone: (708) 201-3460 Fax: (708) 201-3484
Freight Claim Inquiries Phone: (708) 201-3460 Fax: (708) 201-3484
Revenue Accounting Phone: (219) 989-4859 Fax: (219) 989-4926
EDI Service Representative Phone: (219) 989-4928 Fax: (219) 989-4926

ENGINEERING 
Will Geeve Manager Communication & Signal

MECHANICAL 
Mike Nicoletti Director Mechanical Operations

PURCHASING 
Terry West Manager of Purchasing & Cost Accounting

SAFETY 
Donald Bolster Manager of Safety

COMPTROLLER'S OFFICE
Jim Wilson Comptroller
Steve Denby Manager of Accounting / Treasurer
Michael Kapitan Manager of Risk Management / Claim Agent

LAW DEPARTMENT 
Joel Cornfeld General Counsel

LABOR RELATIONS & PERSONNEL DEPARTMENT 
Nicole Moore Parchem Director of Human Resources and Labor Relations
Dan Kelley Director of Human Resources and Labor Relations Special Projects

POLICE DEPARTMENT 
Ray Ramirez Chief of Police & Special Services